Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of Sapio AI's website, products, and services ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

"You" refers to you as an individual or the entity you represent. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Sapio AI provides a platform that identifies knowledge gaps in AI systems, prioritizes which gaps matter for your business, and fills them with targeted data. Our Services are designed to make enterprise AI systems more accurate, brand-safe, and reliable.

3. Account Registration

To access certain features of our Services, you may need to create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

4. Acceptable Use

You agree not to use our Services to:

• Violate any applicable law, regulation, or third-party rights
• Upload or transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the integrity of our Services
• Reverse engineer, decompile, or disassemble our software
• Use automated means to access our Services without permission
• Resell or redistribute our Services without authorization
• Engage in any activity that could harm Sapio AI or its users

5. Intellectual Property

Our Intellectual Property

The Services, including all content, features, and functionality, are owned by Sapio AI and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

Your Content

You retain ownership of any data, content, or materials you submit to our Services ("Your Content"). By submitting Your Content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, and display Your Content solely to provide and improve our Services.

6. Data and Privacy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.

7. Payment Terms

If you subscribe to paid Services:

• Fees: You agree to pay all fees associated with your subscription plan as described at the time of purchase.
• Billing: Fees are billed in advance on a monthly or annual basis, depending on your subscription plan.
• Taxes: All fees are exclusive of applicable taxes, which you are responsible for paying.
• Refunds: Fees are generally non-refundable except as required by law or as explicitly stated in your agreement.
• Price Changes: We may modify our pricing with 30 days' notice. Continued use after the effective date constitutes acceptance.

8. Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted access. We may suspend or modify the Services for maintenance, updates, or other reasons. We will provide reasonable notice when possible.

9. Disclaimers

10. Limitation of Liability

11. Indemnification

You agree to indemnify, defend, and hold harmless Sapio AI, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.

12. Termination

Either party may terminate this agreement at any time:

• You may stop using the Services and close your account at any time
• We may suspend or terminate your access for violation of these Terms
• We may terminate the Services with 30 days' notice

Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination will survive.

13. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Services shall be resolved exclusively in the courts of England and Wales.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements incorporated by reference, constitute the entire agreement between you and Sapio AI regarding the Services.

17. Contact Us

If you have questions about these Terms, please contact us at: